FAQs

Customer satisfaction is our number one priority. If, for any reason, you are dissatisfied, we will gladly issue a refund or exchange for items returned within 30 days of delivery. All returns and exchanges must go through our Returns Portal to be accepted. All returns must be unaltered, unworn, and in resalable condition to qualify for a refund. Items received after 30 days will not be accepted for return or exchange.

If you’re looking for a new length, size, or style, we’ll help you find exactly what you’re looking for. Contact our dedicated team to assist you at support@tagwear.co

To initiate a return or exchange, please visit our Returns Portal. If you need further assistance you can start a live chat with one of our experts or email our customer support team at support@tagwear.co

Please allow up to 10 business days from when we receive your return to process your refund/exchange. We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, reseller activity, or fraud).

Please allow up to 7 business days for your refund to appear back into your account once the refund is processed. If you do not see your refund after 7 days, please reach out to support@tagwear.co

We will notify you by the contact method on file with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 days, not including weekends or holidays. You can also track your order through our live chat bubble.

At TAGWEAR, we offer Free Standard Shipping for domestic orders over $40.

After your payment is verified, it may take up to 72 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 2pm PST on weekdays will likely be processed and shipped the following day. Purchases made after 9am PST on a Friday or over the weekend will likely be processed and shipped out the following Monday. Once your order has been processed, please allow about 3-7 business days for shipments to be delivered.

If you need to change or cancel your order, please contact us immediately via live chat or at support@tagwear.co. Unfortunately, once your order has been processed, we are unable to make any changes or cancelations.
We can help you process a return or exchange if your order is fulfilled.

Please contact us via live chat or at support@tagwear.co so we can verify your correct address and process a replacement order for you.